Refund & Return Policy

In addition to the statutory right of withdrawal (as outlined below for Asia countries), paperfeed has a 30 days return period. Any returns must be shipped/postmarked within 30 days of reception. paperfeed shall as soon as possible, if under the jurisdiction of our return policy, refund you what you have paid for the returned item, or exchange the item. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. Refunds are authorized by us, the payment provider of use. Refunds are made either to the original purchaser’s credit card or bank account and take 5-10 business days to show up on your account, from the time they have been authorized by us.

When using our return service you will be refunded in the event of theft or loss during delivery to our warehouse. For those countries where paperfeed do not offer a return service, we suggest you use a courier that offers tracking of the parcel as paperfeed don’t offer any insurances of returns that are not returned with our return service.

When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

EXCHANGES
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at our site. Sale items are non-exchangeable but can be returned for a full refund. For countries outside of Indonesia, taxes and duties may apply which will not be covered by paperfeed. Since tax and import duties vary from country to country, we cannot provide an exhaustive list of applicable rules. Instead, we ask you to turn to your local customs authorities for more information

DEFECTIVE PRODUCTS
If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact our customer assistance as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.